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Customer Support

Getting started

  • How to complete Institutional Verification
  • New invitation code/Consultant code rules
  • Matrixport Restricted Countries
  • KYC Levels and Limits
  • Deposit/withdrawal confirmation and Fee
  • Create a Matrixport account
See all 11 articles

Account Security

  • Matrixport User Security Guide
  • Forgot login password?
  • How to modify login password?
  • How to reset/modify fund password?
  • How to activate Google Authenticator?
  • What if Google Auth doesn't work?
See all 12 articles

Matrixport Loan

  • Matrixport loan service brief introduction and loan process
  • How Matrixport guarantee customer's loan information
  • Matrixport loan and collateral relative rules
  • How Matrixport guarantees the safety of collateral
  • What is warning threshold and liquidation threshold
  • Factors affecting Matrixport loan interest
See all 17 articles

Matrixport Trading

  • What kind of trading mode does Matrixport provide?
  • What does price validity window mean?
  • What is the cutoff time for the term settlement cycle?
  • What is real-time settlement limit and term settlement limit?
  • When will my assets be available after my transaction has been successfully executed?
  • What are the different types of statuses during a transaction?

General FAQ

  • Frequently Asked Questions about Accredited Investor Verification
  • How to make a deposit
  • How to withdraw?
  • Bank Wire Instructions
  • About Wires
  • Buy Crypto Guide
See all 12 articles
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