Customer Support
Getting started
- How to complete Institutional Verification
- New invitation code/Consultant code rules
- Matrixport Restricted Countries
- KYC Levels and Limits
- Deposit/withdrawal confirmation and Fee
- Create a Matrixport account
Account Security
- Matrixport User Security Guide
- Forgot login password?
- How to modify login password?
- How to reset/modify fund password？
- How to activate Google Authenticator?
- What if Google Auth doesn't work?
Matrixport Loan
- Matrixport loan service brief introduction and loan process
- How Matrixport guarantee customer's loan information
- Matrixport loan and collateral relative rules
- How Matrixport guarantees the safety of collateral
- What is warning threshold and liquidation threshold
- Factors affecting Matrixport loan interest
Matrixport Trading
- What kind of trading mode does Matrixport provide?
- What does price validity window mean?
- What is the cutoff time for the term settlement cycle?
- What is real-time settlement limit and term settlement limit?
- When will my assets be available after my transaction has been successfully executed?
- What are the different types of statuses during a transaction?
General FAQ
- How to make a deposit
- How to withdraw?
- Bank Wire Instructions
- About Wires
- Buy Crypto Guide
- Deposit hasn't been credited？