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Customer Support

Matrixport KYC

  • Matrixport Restricted Countries
  • How to complete identity verification?
  • KYC Levels and Limits
  • Understand Authentication Permissions

Matrixport Account Security

  • Matrixport User Security Guide
  • Forgot login password?
  • How to modify login password?
  • How to set fund password?
  • How to modify fund password?
  • How to reset Google Autheticator?
See all 15 articles

Matrixport Loan

  • Matrixport loan service brief introduction and loan process
  • How Matrixport guarantee customer's loan information
  • Matrixport loan and collateral relative rules
  • How Matrixport guarantees the safety of collateral
  • What is warning threshold and liquidation threshold
  • Factors affecting Matrixport loan interest
See all 17 articles

Matrixport Trading

  • What kind of trading mode does Matrixport provide?
  • What does price validity window mean?
  • What is the trading fee on Matrixport?
  • What is the cutoff time for the term settlement cycle?
  • What is real-time settlement limit and term settlement limit?
  • When will my assets be available after my transaction has been successfully executed?
See all 7 articles

Matrixport FAQ

  • How to deposit to Matrixport account?
  • How to withdraw?
  • How to withdraw?
  • How to make a deposit?
  • Deposit hasn't been credited.
  • How to register an individual account?
See all 9 articles
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