Customer Support
Matrixport Trading
- What kind of trading mode does Matrixport provide?
- What does price validity window mean?
- What is the trading fee on Matrixport?
- What is the cutoff time for the term settlement cycle?
- What is real-time settlement limit and term settlement limit?
- When will my assets be available after my transaction has been successfully executed?
Matrixport Loan
- Matrixport loan service brief introduction and loan process
- How Matrixport guarantee customer's loan information
- Matrixport loan and collateral relative rules
- How Matrixport guarantees the safety of collateral
- What is warning threshold and liquidation threshold
- Factors affecting Matrixport loan interest
Matrixport KYC
Matrixport FAQ
- How to turn on the auto-collateral function?
- How to register an individual account?
- How to log into Matrixport if your account is created through external platforms?
- How to deposit to Matrixport account?
- Deposit hasn't been credited.
- Deposit wrong coins to Matrixport address.
Matrixport Account Security
- Matrixport User Security Guide
- How to modify fund password?
- How to reset Google Autheticator?
- How to change the account registered mobile number?
- How to modify login password?
- Forgot login password?