Dear Matrixport User,
With the number of phishing incidents and cyber attacks increasing, being mindful of cybersecurity in everyday situations has never been more important. This is extremely critical when it comes to conducting online financial activities, including depositing, withdrawing, and trading digital currency on your mobile App.
If you have not bound your acocunt with the 2-Factor Authentication (2FA), we would like to remind you to activate it ASAP, which is to better protect your account and assets.
As a responsible digital asset financial service platform, we continually strengthen security measures to ensure that your assets are robustly safeguarded. However, as malicious attacks are often directly targeted at users, we seek your support and vigilance in taking the necessary measures to implement best practice protection.
Here are some tips to keep your accounts safe:
- Enable Two-factor Authentication (2FA) on your Matrixport APP settings
We recommend our users to enable the 2FA immediately after logging in to the Matrixport App with a Google Authenticator or your mobile number. For added security, it is best to have your 2FA app on a different device than the one with your Matrixport app to prevent situations where your phone is stolen or hacked, thereby giving third-parties access to your 2FA codes. Also, be sure to set a lock screen password (e.g. Face ID or fingerprint verification) on your phone to prevent such situations.
- Make sure you set up 2FA on your email account
Do enable 2FA on your email account that is used for financial transactions. Most email providers let you enable 2FA in the settings of your account with just a few clicks. This way, even if someone gains access to your email address and password, they will not be able to login to your email account as they won't have the 2FA codes.
It is recommended that you set different passwords with high security factors on different platforms and change them regularly (once in every three months is recommended by security experts). By avoiding theft on one account, you will be able to protect your other accounts’ information from being leaked together.
Do not download or open unknown or unsolicited programs or files, as well as URL links. Always remain vigilant when communicating with strangers on phone calls, messengers or social media. Also, be careful of phishing websites to prevent personal information from being leaked, which frequently leads to financial losses.