Change Google Authenticator
Step 1. Login into your Matrixport account and go to the Security page, click"Reset"
Step 2. Scan the QR code with Google Authenticator on your smartphone in order to create a new account within the app.
If you're unable to scan the code, you can manually set up an account with your Google Authenticator by using the Authentication Key provided beside the QR code.
Step 3. enter the time-based 6 digit Pin the app now generated into the field pointed at with the red arrow and click “Change"
No withdrawal actions allowed after resetting Google Authenticator
Lost Phone
When setting up your 2-factor authentication app on your mobile phone, you must note and safely store the provided 16 authentication key, With that key, you can install authenticator to other devices if yours get breaks down or gets lost.
If you're no longer access in possession of the key, please contact our customer support at support@matrixport.com