The identity verification includes Basic verification, Advanced Verification, and Video Verification.
Before starting the KYC process, we recommend checking out current Matrixport unsupported countries.
Basic Verification
On this part, the basic and residential address information is required. Click “Verify now" to start KYC
Select your nationality, and please be noted that Matrixport is unable to provide services for the customers from the U.S(e.g US passport holder, US Greencard holder, US resident)
[Basic Information]
On Document Type, we ONLY support the National ID card, international passport, and driver license. Here we use passport as an example.
[Residential information]
Note: Before submitting, please make sure all information correct and valid
Then Basic verification passed
Advanced Verification
For advanced verification, it has 2 parts.
Before starting the process, please read the instruction carefully
[Proof of Address]
Next stage, we come to upload residential proof, we have several accepted documents as POA:
- Utility bill(electricity, gas, water), cable TV bill, garbage collection phone bill, bank statement, credit card bill within 3 months, statement's private information such as amount can be covered accordingly
- Temporary residence permit, property tax bill, government registration, insurance policy/bill, unexpired apartment rental contract.
After uploading, let's start verify identity documents.
On this part, you'll be asked to upload or photo your ID documents
Note: Ensure that document information fully focus, and no scan ID
Video Verification
For video verification, please follow the page instruction to film a video, send it to support@matrixpor.com with your registered email, we'll process it as soon as possible.
Matrixport team