1. For Chinese mainland users, please prepare your ID card front and backside photos and a selfie with a note.
2. For Non- Chinese mainland users, please prepare a photo of your ID document (which you used for KYC2) and a selfie with a note.
3. Please write the following statement on the note:
My full name is XXX, my Matrixport account is XXXXX (registered email or phone number). I decide to apply for account security operation at "Year/Month/Date". Now I need to disable my Matrixport account phone number: XXXXXXXX. Once my application is approved and my phone number is disabled, Matrixport is not responsible for any consequences the operation caused. I will take full responsibility.
Your signature and date are also required (as the picture shows).
4. Please send the required photos (ID photos and the note) to firstname.lastname@example.org, please add "Disable phone number + Your account registered phone number” to the subject, please notice that the mobile number area code is also needed.
E.g Disable phone number +8618500343434
Notice: If you already bound an email to your account, you can log in to your account via email.