Customer can apply for changing email after one month of registration
#1. if the account is set with a phone number, please use the new email address to send the below information to support@matrixport.com Email title: Application to modify account email address + (mobile phone number or original email address)
1）the ID document(passport/driving license/national ID card) used for KYC 2
2）selfie with a note(in handwritten or printed with signature is ok), note:
My full name is XXX, my Matrixport account is XXXXX (registered email or phone number). I decide to apply for account security operation at "Year/Month/Date". Now I need to modify my Matrixport account email: XXXXXXXX to a new one. Once my application is approved and my email is modified, Matrixport is not responsible for any consequences the operation caused. I will take full responsibility.
After that, we'll make a phone call again, please kindly stand by it.
#2. if the account is set without a phone number, please use the new email address to send the below information to support@matrixport.com. Email title: Application to modify account email address + (mobile phone number or original email address)：
1）the ID document(passport/driving license/national ID card) used for KYC 2.
2) selfie with a note(in handwritten or printed with signature is ok), note:
My full name is XXX, my Matrixport account is XXXXX (registered email or phone number). I decide to apply for account security operation at "Year/Month/Date". Now I need to modify my Matrixport account email: XXXXXXXX to a new one. Once my application is approved and my email is modified, Matrixport is not responsible for any consequences the operation caused. I will take full responsibility.
3) Video with text
My registered UID on Matrixport is XXXXX, the ID number used for KYC 2 is XXXXX. I confirm I am the owner of this account and all the documents provided are true. I will take full responsibility for my account after my email changed successfully. XXth July 2022。
If your email was hacked or cannot access it, please contact us to verify your identity and temporarily freeze your account.
CS will require additional documents due to various modify email scenarios, please stand by the CS's reply