1. For Chinese mainland users, please prepare your ID card front and backside photos and a selfie with a note.
2. For Non- Chinese mainland users, please prepare a photo of your ID document (which you used for KYC2) and a selfie with a note.
3. Please write the following statement on the note:
My full name is XXX, my Matrixport account is XXXXX (registered email or phone number). I decide to apply for account security operation at "Year/Month/Date". Now I need to modify my Matrixport account email: XXXXXXXX to a new one. Once my application is approved and my email is modified, Matrixport is not responsible for any consequences the operation caused. I will take full responsibility.
Your signature and date are also required (as the picture shows).
4. Please send the required photos (ID photos and the note) to support@matrixport.com, via your new email. Please add "Disable email + Account registered email” to the subject.
E.g Disable email +xxx@example.com
Notice: If you already bound a mobile number to your account, you can log in to your account via mobile number.
