Customer can apply for changing email after one month of registration
#1. if the account is set with the phone, please kindly send：
1）the ID document(passport/driving license/national ID card) used for KYC 2
2）selfie with a note(in handwritten or printed with signature is ok), note:
My full name is XXX, my Matrixport account is XXXXX (registered email or phone number). I decide to apply for account security operation at "Year/Month/Date". Now I need to modify my Matrixport account email: XXXXXXXX to a new one. Once my application is approved and my email is modified, Matrixport is not responsible for any consequences the operation caused. I will take full responsibility.
After that, we'll make a phone call again, please kindly stand by it.
#2. if the account is set without the phone, please kindly send：
1）the ID document(passport/driving license/national ID card) used for KYC 2.
2) selfie with a note(in handwritten or printed with signature is ok), note:
My full name is XXX, my Matrixport account is XXXXX (registered email or phone number). I decide to apply for account security operation at "Year/Month/Date". Now I need to modify my Matrixport account email: XXXXXXXX to a new one. Once my application is approved and my email is modified, Matrixport is not responsible for any consequences the operation caused. I will take full responsibility.
3) Video with text
My registered UID on Matrixport is XXXXX, and the ID number used for KYC 2 is XXXXX. I confirm I am the owner of this account and all the documents provided are true. I will take full responsibility for my account after my email changes successfully. XXth July 2022.
If your email was hacked or cannot access, please kindly drop the ID cards used for KYC 2 to support@matrixport.com, we'll freeze withdrawal or account temporarily once the info. is verified.